Online Purchasing

Here at Tech Know Services, we would prefer to see you face to face in order to sell you equipment, to this end we don’t actively encourage online purchasing, however, if you would like to buy direct from our web site, please call us on 01784 269360 so that we can both discuss your requirements fully and to take your credit or debit card payment. We feel this is the safest and most customer friendly approach.

 

If you do make your payment by debit or credit card, we need to inform you of the following:

 

• We will NEVER pass your personal or company card details onto any other company or third party, moreover we do not retain any card details, so you will always need to supply us with your card details for each and every purchase from us. No recurring billing will occur either, even for services such as diagnostic equipment software subscriptions.

 

• If you have any problems with your card payment whatsoever, in the first instance please call our customer services line on 01784 269360. You can also contact us on the following e-mail: info@techknowservices.co.uk or you can write to us at:

          Customer services department.

         Tech Know Services Limited.

         211 Laleham Road,

         Staines,

         Middlesex.

         TW18 2NS.

 

• All directors of Tech Know Services Limited are residents of the UK.

 

• All mains powered equipment sold by Tech Know Services Limited will be fitted with a UK mains plug, it will also be rated at 230-240 volts AC, unless otherwise specified. If you require your devices to be available for use outside the UK, please inform us at the time of ordering, so that we can advise you whether any modifications or new parts are required so as to make them suitable for use in your country of destination.

 

• Should you require a refund or wish to return any items, please contact our customer services helpline, contact details as above, so that we can discuss your requirements. Generally once sales are made, they are considered to be final, but we are always here to help, so please speak to us about your requirements. If you change your mind prior to dispatch of your equipment, we may be able to offer a refund, however, if the equipment being purchased is already on order, a handling charge may be levied.

 

• Generally, we use Parcel Force as our preferred carrier, however we may at our discretion use other carriers or our own delivery vehicles in order to deliver your equipment to you. We will always advise you when your item(s) have been dispatched from us and also advise you of a likely delivery date, generally this will be 24-48 hours from dispatch to UK destinations, destinations outside the UK will vary.

 

• All items sold by Tech Know Services Limited will be charged in UK pounds (£), they will generally be subject to UK VAT charged at the prevailing rate, a full UK VAT Invoice will be issued with the goods. Charging in other currencies is currently not available.

 

• Some of our products cannot be sold outside the UK, for both practical and territorial reasons, please contact us prior to purchase with your requirements to avoid any confusion.
   
• PLEASE ALSO READ OUR PRIVACY POLICY HERE.

 

• PLEASE ALSO READ OUR TERMS OF USE HERE.

 

 

• The data controller for this web site is:
  Rob Drinkwater.
  Tech Know Services Limited.
  211 Laleham Road,
  Staines,
  Middlesex.
  TW18 2NS. UK.